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Have you ever answered the phone and heard that annoying 3 to 5 second gap before someone speaks? As experienced professionals we all recognize that we are being contacted by a telemarketer. And what do we do? As soon as we hear the silent gap we hang up. Most market researchers also use computer dialing with its inordinately high degree of hang-ups. Well at Comiskey Research we have found a way around this problem. We contact respondents the old fashioned way. We manually dial the phone numbers. Sure, we don't get as many call attempts per hour but we get a higher completion rate and that's better for our clients.